Return and Refund Policy

Return Policy:

We, the Emma Electric Vehicle brand under Peanut Blending Oil Co., Ltd., are committed to providing high-quality electric mobility solutions. We understand that in the B2B market, customer satisfaction is the core of building long-term cooperative relationships. Therefore, we have formulated the following detailed return policy to protect customer rights and improve customer satisfaction:

1. Return conditions:
- If there is any non-human damage caused by manufacturer quality problems within 30 days after delivery, customers have the right to apply for a return.
- The product must be unused and in the original packaging.
- Customers need to provide a valid purchase receipt and a detailed description of the defect.

2. Return process:
- Customers need to initiate a return application through the official customer service channel and fill out the return application form.
- We will review the return application within 5 working days after receiving it and communicate the return details with the customer.
- After the review is passed, we will provide a return guide and shipping label.
- Customers will follow the guide to return the product to the designated location.
- Once the product is received and checked to confirm that it meets the return conditions, we will process a refund within 15 working days.

3. Refund Details:
- The refund amount will be based on the actual purchase price paid by the customer, excluding shipping costs.
- Refunds will be made through the same channel as the customer's original payment method, unless otherwise negotiated.
- For any returned products, Peanut Blending Oil Co., Ltd. will bear the return logistics costs.

This return and refund policy is designed to ensure the interests of both parties through flexible and fair means. The implementation of this policy will help enhance brand trust and demonstrate our confidence in product quality and respect for customers in a highly competitive market. At the same time, this policy also helps us to exercise financial control and ensure a transparent and consistent processing mechanism to avoid financial losses and potential customer trust crises. We promise that the content of the return and refund policy is accurate and true, without any exaggeration or misleading information.