Refund policy Dear customers, Peanut blending Oil Co., Ltd. has been committed to providing you with excellent products and services. In order to protect your rights and interests, improve customer satisfaction, and establish trust between the two parties, the following refund policies are established: * * 1. Return conditions * * -* * Product defect * *: if the product has a quality problem or does not conform to the description, the customer can apply for a return within 30 days after receipt of the goods. -* damage compensation * *: if the product is damaged in transit, the customer should contact us within 48 hours after receipt of the goods and provide proof of damage pictures or documents -* * false purchase waiver * *: if the customer buys the product by mistake and is no longer needed, he must inform the company in writing within 7 days after receipt of the product, and the product must be unused and maintained in the original packaging. * * 2. Return process * * -* * apply for return * *: customers apply for return through our official customer service email or telephone, and provide the order number, reason for return and required supporting documents -* * Review and confirmation * *: our service team will review the information provided within 3 working days, and the return address and guidance will be provided upon approval. -* * return delivery * *: the customer will complete the return package and send it in accordance with the instructions, and feedback the return logistics number information to the customer service. -* * return inspection * *: after receiving the returned products, the company will complete the quality inspection within 5 working days and confirm the status of the products. * 3. Refund process * * -* * conditions are met * *: after confirming that the product meets the return conditions, our company will deal with the refund within 5 working days -* * refund method * *: the refund is usually returned through the original payment channel, and the customer will receive a refund within 7 to 14 working days -* * Special case handling * *: if the original payment channel cannot get a refund, the customer needs to provide bank account information and we will remit the money directly. * * 4. Additional instructions * * -* * Secondary sales * *: if the returned product has been used or affects the secondary sale, the corresponding fee will be deducted according to the actual situation. -* * return fee * *: if the return is caused by product quality problems or logistics damage, the return logistics fee shall be borne by us; in other cases, the logistics fee shall be borne by the customer. Our return and refund policy is designed to ensure customer rights and interests, create more value for you through financial control and strict product quality management, and provide industry-leading customer experience. Thank you for your support and trust. If you have any questions, please contact our customer service team in time. Peanut blending oil co., Ltd. Customer service team [contact information]