1. Return Policy
1. Return Time Frame: Penguin Grain & Oil Machinery Co., Ltd. provides a return service window of 30 days from the date of receipt for all B2B customers. This time frame is sufficient to allow customers to have enough time to evaluate and test our YZLXQ120 High-efficiency Multi-seed Oil Press.

2. Return Conditions: Returned products must be in original condition, unused, and keep all original packaging and accompanying instructions, accessories, etc. Customized products are not subject to the return policy unless there are quality problems.

3. Quality Assurance: If the product fails to perform or does not match the description within 30 days of arrival, the customer has the right to apply for a return refund or product replacement. We promise that any problems caused by manufacturing defects during the warranty period will be repaired or replaced.

4. Return Process: You must first contact our customer service team and provide proof of purchase and reason for return. After initial communication, we will provide a return guide and relevant shipping documents. All return shipping costs should be borne by Penguin Grain & Oil Machinery Co., Ltd. to ensure that customers do not incur additional costs.

5. Refund processing: After the return review is passed, the refund will be returned to the customer through the original payment method within 5 working days. If it needs to be processed as an account credit or product replacement, it will be communicated directly with the customer for confirmation.

2. Customer Rights Protection
We promise that the return process is stable and reliable to ensure the rights of every customer. Throughout the return process, we will maintain close communication with customers to ensure that problems are solved in a timely manner and safeguard the real interests and satisfaction of customers.

3. Building Trust and Financial Control
Our return policy focuses on preventing potential financial losses and establishing corresponding regulatory mechanisms on the basis of guaranteeing customer rights. Standardized management and quality audit of the return process will provide guarantees for the financial stability of the company. At the same time, transparent and fair policies will create a corporate image of integrity and help build deep trust among customers.

Through the above professional and clear return and refund policies, Penguin Grain and Oil Machinery Co., Ltd. is committed to safeguarding customer rights and improving customer satisfaction, while creating competitive advantages by providing outstanding customer support services in the industry.